General Privacy Statement

Key Definitions

To clarify how we manage data, we define essential terms used throughout this policy.

Any information relating to an identified or identifiable individual, such as names, contact information, or device identifiers.

Any operation performed on personal data, including collection, storage, alteration, or deletion.

The individual who uses or interacts with Lumivara’s AI devices or related services.

All smart AI products and digital platforms provided by Lumivara to users.

Small data files stored on devices to enhance user experience and enable service functionality.

Purposes of Data Processing

Collected data is used for multiple aligned objectives:

• Provision and maintenance of AI device operation
• Customer support and service improvement
• Personalization of user experience
• Marketing and promotional communications with explicit consent
• Compliance with legal obligations
• Security and fraud prevention measures
• Research and development to advance AI technologies
• Data analysis and business insights

Legal Bases for Processing

Data processing by Lumivara relies on lawful grounds such as:

• Consent provided voluntarily by users
• Fulfillment of contract or pre-contract measures
• Compliance with legal obligations incumbent on Lumivara
• Legitimate interests pursued by Lumivara to improve service quality

Alignment with GDPR Requirements

Lumivara implements robust protections in line with GDPR principles:

• Data minimization and purpose limitation
• Transparency about data collection and use
• User rights facilitation and response processes
• Secure management and storage of personal data
• Breach detection and notification mechanisms
• Appointment of Data Protection Officer overseeing compliance

Cookie Use

Cookies enhance functionality and user experience on Lumivara platforms.

We utilize session cookies, persistent cookies, and third-party cookies depending on service needs.

Cookies are categorized as strictly necessary, performance, functionality, and targeting cookies.

Users can configure cookie preferences via device settings or browser controls.

View our full Cookie Policy for details.

Data Sharing Practices

Lumivara shares personal data selectively and based on strict agreements only with:

• Authorized service providers supporting device functionality
• Legal authorities when required by law
• Business partners under confidentiality obligations
• Third parties involved in payment and delivery services
• Data processors ensuring security and compliance
• No sale of personal data to unrelated entities

International Data Transfers

Lumivara may transfer personal data outside Switzerland following prescribed safeguards ensuring an equivalent level of data protection.

Transfers utilize EU-approved mechanisms such as standard contractual clauses or occur within countries with adequate data protection standards.

Data Retention Policy

Data is retained only as long as necessary to fulfill operational needs or legal requirements.

Account data persists for the duration of user registration plus a reasonable period to address potential claims.

Communication records are kept to resolve support inquiries and retain service history.

System logs are maintained for security auditing and troubleshooting purposes.

After retention periods lapse, data is securely deleted or anonymized to prevent identification.

Data Security Measures

Lumivara employs technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.

• Encryption of data in transit and at rest
• Access controls and authentication protocols
• Regular security assessments and employee training

User Rights regarding Personal Data

Users can exercise their rights under applicable data protection laws in relation to personal information processed by Lumivara.

• Access and obtain a copy of personal data held
• Request correction or deletion of inaccurate or unnecessary data
• Object to data processing or withdraw consent where applicable
• Request access to your personal data and information about how it is used by Lumivara.
• Request correction of any inaccurate or incomplete personal data held by us.
• Request deletion of personal data when it is no longer necessary for the purposes collected.
• Object to processing of personal data for marketing or profiling purposes.
• Request data portability to obtain and reuse your personal data across different services.

How to Exercise Your Privacy Rights

To exercise any of your rights regarding personal data, please contact us at Lumivara via our official contact channels. We will respond promptly in accordance with data protection laws applicable in Switzerland.

[email protected]

We aim to respond to all privacy-related requests within 30 days of receipt, although some cases may require additional time if complexities arise.